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 »  Home  »  Authors  »  Drew Stevens PhD
Drew Stevens PhD

Drew Stevens knows how to get you results! He is a career sales and customer service professional with over 25 years of experience. His consulting firm, Getting to the Finish Line, has attracted clients such American International Group, Hilton Hotels, AT&T, The Federal Reserve Bank, Reliv International, The New York Times, Mercy Health Plans Quicken Loans and over 500 other leading organizations. Drew serves on the boards of directors of eMed International and St. Louis chapters of Meeting Prof
Articles by this Author
» From Emotion to Devotion
By Drew Stevens PhD | Published 10/19/2007 | Customer Service | Unrated
Yet business growth is more than money. It's about creating value for those that request it, your customers. Unfortunately, too many businesses and their leadership team focus on new acquisition and not on existing clients. There is no better way to remain competitive, produce a strong brand, and lower cost of acquisition then customer fidelity.
» Aligning the Stars
By Drew Stevens PhD | Published 10/19/2007 | Happiness | Unrated
Lose is a terrible thing. Losing a loved one is terrible, getting terminated- distasteful, both in one year; horrific! Such events plunge people into the quicksand of depression. What about lose of your desire, lose of your purpose, or meaning? Several years ago I did lose my mother in law, three jobs and almost my family in one year. My purpose and my mission were abandoned.
» Customer Service Trends
By Drew Stevens PhD | Published 10/19/2007 | Customer Service | Unrated
Drew Stevens a renowned international speaker and customer service expert has recently conducted research for upcoming customer service trends. The results of his findings will be featured in a research study and book on customer service.