Linda's consulting firm, HR Performance Solutions, helps individuals and business groups find their potential through change. Linda has spent over 22 years facilitating and working with teams and individuals helping them reach their potential through change. Three areas of practice that she focuses on include training and developing utilizing insight assessments, Human Resource consulting to attract and hire the right employees, and coaching groups and business managers to develop into leaders both personally and professionally. She has recently included grief coaching into her business practice coaching individuals, teams or managers in organizations through periods of grief and loss.
She is a member of the American Society of Training & Development, the Advisory boards of the American Red Cross of Bergen County Executive HR, and the Career Networking Group of NJ; and a member of the NJ Association of Women Business Owners (NJAWBO). She holds an MS in Training - Management & Supervision, from Montclair State University, a BA in Communications from Ramapo College and Human Resources Certification from Rutgers University as well as a coaching degree from Coach University. Linda is a certified corporate recruiter and trainer. Listening is a skill that is often overlooked and definitely undervalued.
Have you ever been in a conversation with another person whom you know is not really listening to what you are saying? Think for a moment about how you know they are not listening to you. It could be their body language or the blank look in their eyes. Perhaps their eyes are scanning the room or they might even be starting to answer you before you have finished your sentence. The point is you know when you are not being listened to and it can be frustrating and irritating!
For some, not listening or not hearing what is being said serves a purpose in their life. Whether it's their boss who is saying something they don't want to hear or a coworker whom they feel doesn't know enough to be offering information, they just choose to not listen. Sometimes they just don't want to hear what is being said. If one doesn't really "hear" the other person, they can avoid being put in a position of accepting or taking action on what they heard.
If good listening skills are so valuable then why are so many of us poor listeners? The first thing is to understand that we are not born "good" listeners. It is a skill that can and should be cultivated and honed. While it does take work, with some coaching you can improve your listening skills dramatically. Good listening starts with a genuine interest in the other person and what they have to say. Good listening is asking the right questions and then listening with an open mind to the answers. Here are some more tips to help you excel as a listener:
- Use your whole body to "hear". That includes your face, your eyes, and the position of your body.
- Listen patiently. People think faster than they speak. Give them the time they need to express their thoughts.
- Hear them out before you start judging their words or speaking yourself.
- Listen to nonverbal messages. Many messages are communicated nonverbally by tone of voice, facial expressions, energy level, or posture.
- Ask questions to clarify the information you have heard.
- Give feedback. Look directly at the speaker. Now and then nod to show that you understand. At appropriate points you may also smile, frown, laugh, or remain silent.
These are all ways to let the speaker know that you are really listening. Remember, you listen with your face and the rest of your body as well as your ears! Apply these tips to become a better listener to improve your career and your life.
About HR Performance Solutions:
With over 20 years of experience in a corporate environment, HR Performance Solutions, LLC offers our clients support in training and mentoring teams in the public/private sectors, ensuring best HR practices are being followed and providing individuals with the coaching tools to successfully handle career transitions. HR Performance Solutions' founder Linda Trignano is focused on helping companies more effectively handle their people related functions. We help businesses increase employee value by leveraging our expertise in human resources and communications to ensure that clients incorporate HR "best practices" into their business. HR Performance Solutions brings a unique approach to its clients by integrating problem identification, action plan development and employee acceptance into every engagement, we produce results that drive your company's profits and value.
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